Privacy Policy for Biosera
Effective Date: 31-05-2025
Last Updated: 31-05-2025
Biosera (“the Company,” “we,” “us,” “our”) is committed to protecting your personal data in accordance with the EU General Data Protection Regulation (GDPR), the French Data Protection Act (Loi Informatique et Libertés), and related regulations.
1. Identification & Data Controller
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Company Name: Biosera
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Head Office: 15 Rue du Mans, 49300 Cholet, France
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RCS: 453 811 770
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Share Capital: €400 330
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SIC Code (APE): 7219Z
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Publication Director: Samuel BOUTIN
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Editorial Manager: Samuel BOUTIN
Contact:
• Email: biosera@mse-sas.fr
• Tel: +33 2 41 64 73 41
2. Personal Data We Collect
We collect and process the following categories of personal data:
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Identity & Contact Data: name, postal address, email address, telephone number
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Account & Service Data: customer number, order history, service agreements
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Communications Data: emails, contact-form submissions, support tickets
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Usage & Technical Data: IP address, pages viewed, device and browser information, timestamps
3. Purposes of Processing
We use your personal data to:
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Create, manage, and authenticate your user or client accounts
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Provide the products, services, quotes, and support you request
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Send transactional communications and service notifications
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Compile aggregated statistics to improve our website, products, and services
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Conduct marketing campaigns (only with your prior consent)
All processing—excluding consent-based marketing—is necessary for the performance of a contract or to pursue our legitimate interests.
4. Legal Basis for Processing
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Performance of a contract (Art. 6(1)(b) GDPR)
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Legal compliance (Art. 6(1)(c) GDPR)
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Legitimate interests (Art. 6(1)(f) GDPR), for example analytics and fraud prevention
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Consent (Art. 6(1)(a) GDPR) for marketing communications
5. Recipients & Data Sharing
We do not sell or rent your personal data. We may share data with:
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Internal staff (sales, support, IT) on a need-to-know basis
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Contracted service providers under GDPR-compliant agreements (hosting, payment processing, CRM systems)
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Public authorities or courts when required by law or judicial order
6. Data Retention
| Data Category | Retention Period |
|---|---|
| Clients & customers | Duration of relationship + 5 years after last activity |
| Prospects & inquiries | 3 years after last recorded interaction |
| Website analytics & logs | Up to 2 years |
7. Your Rights
Under the GDPR, you may:
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Access your personal data
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Rectify inaccurate or incomplete data
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Erase your data (“right to be forgotten”) under certain conditions
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Restrict or object to processing
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Portability of your data in a structured, machine-readable format
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Withdraw consent at any time (for marketing)
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Complain to the CNIL: https://www.cnil.fr
To exercise your rights, contact us at biosera@mse-sas.fr or by post to the head office. We will respond within one month.
8. Cookies & Tracking
We use cookies and similar technologies for:
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Essential functionality
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Analytics (with your consent)
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Marketing (with your consent)
Manage or withdraw your cookie preferences via the “Cookie Settings” link on our site. Learn more in our Cookie Policy.
9. Security Measures
We implement appropriate technical and organizational safeguards, including:
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TLS/SSL encryption in transit
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Access controls and logging
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Regular vulnerability assessments
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Staff training on data protection
10. Intellectual Property
All content on our website (text, images, logos, code) is protected by French and international copyright law. Reproduction is prohibited without our written consent.
11. External Links & Liability
Our site may link to third-party websites. We are not responsible for their content or privacy practices. Site availability may be interrupted for maintenance or technical reasons.
12. Applicable Law & Jurisdiction
This Privacy Policy is governed by French law. Disputes relating to personal data processing or this policy fall under the exclusive jurisdiction of the French courts.
